--- title: Caring for People in the COVID Storm | ProService Hawaii description: Business leaders in the healthcare industry candidly share how they are keeping their employees safe while on the frontlines of COVID-19. image: https://info.proservice.com/hubfs/Coronavirus%20Scenarios%20Webinar%209-10-20-FB+LI-1.png --- [![white-logo](https://info.proservice.com/hs-fs/hubfs/PROSERVICE_BLOG_2018/white-logo.png?width=290&name=white-logo.png "white-logo")](https://www.proservice.com/) - What We Offer - [Our HR Solution](https://www.proservice.com/solutions/) - [Payroll](https://www.proservice.com/hawaii-payroll-services/) - [Employee Benefits](https://www.proservice.com/healthcare-benefits/) - [HR](https://www.proservice.com/hr-services/) - [Workers' Comp](https://www.proservice.com/workers-compensation/) - [Risk & Compliance](https://www.proservice.com/risk-compliance/) - [Training & Development](https://www.proservice.com/training-and-development/) - [Multi State HR](https://www.proservice.com/multi-state-hr/) - Resources - [The Employer Resource Center](https://www.proservice.com/employer-resources/) - [Webinars & Guides](https://www.proservice.com/hawaii-business-resources/) - [Blogs](https://www.proservice.com/blog/) - [Client Training](https://www.proservice.com/resources/client-training/) - About Us - [Our Company](https://www.proservice.com/about-us/) - [Careers - We're Hiring!](https://www.proservice.com/career/) - [Customer Stories](https://www.proservice.com/customer-stories/) - [Refer a Friend](https://www.proservice.com/referral-program/) - [Press Room](https://www.proservice.com/press-room/) - [Contact Us](https://www.proservice.com/contact-us/) Login × - [Manager Portal](https://phi.prismhr.com/phi/dbweb.asp?dbcgm=1) - [Employee Portal](https://phi.prismhr.com/phi/auth/#/login?lang=en) - [ISolved Login](https://proservice.myisolved.com/UserLogin.aspx?ReturnUrl=%2fdefault.aspx) - [UltiPro Login](https://proservice.ultipro.com/Login.aspx) - my Hi HR Login - [myHiHR Manager Self Service Login](https://hih.prismhr.com/hih) - [myHiHR Employee Self-Service Login](http://hih-ep.prismhr.com/) # Caring for People in the COVID Storm Additional Resources [Read our key takeaways](https://info.proservice.com/hubfs/COVID%20Storm%20Webinar%20Takeaways_9.11.20.pdf) **In this recorded webinar, we hear from business leaders in the healthcare industry who share candidly what they’re facing on the frontlines of COVID-19 and *how* they are keeping their teams safe while doing so.** ***This panel discussion was recorded live on Thursday, September 10, 2020. *** **OUR GUEST PANEL:** - **Tricia Medeiros**, COO, The Plaza Assisted Living - **Donna Schmidt**, CEO, Urgent Care Hawaii - **Dr. Emmanuel Kintu**, CEO, Kalihi-Palama Health Center - **Michelle Kim Stone**, Associate Counsel & Director of Legal Operations, ProService Hawaii - Moderated by **Janina Abiles**, Director of HR & Safety Training, ProService Hawaii [![READ KEY TAKEAWAYS](https://no-cache.hubspot.com/cta/default/4117742/083f3611-22fe-4a7c-8b3a-4b9982dd09e4.png)](https://cta-redirect.hubspot.com/cta/redirect/4117742/083f3611-22fe-4a7c-8b3a-4b9982dd09e4) **TIMESTAMPS:** **\[00:00\]** Welcome **\[02:56\]** Importance of educating and informing your people **\[05:32\]** Protecting your team through cohort scheduling **\[08:11\]** Dealing with a positive case **\[16:24\]** Covid exposure situations and contact tracing **\[19:14\]** Addressing fear and anxiety in the workplace **\[21:47\]** Employee Training **\[25:08\]** Facing challenging situations  **\[36:15\]** Addressing personal beliefs on COVID at work **\[41:35\]** Can you claim workers’ comp for COVID **\[44:31\]** Health screenings and other precautions **\[47:32\]** Requiring COVID testing for employees **\[53:34\]** Final advice on caring for employees   ![footer_hero](https://info.proservice.com/hs-fs/hubfs/On%20Demand%20Registration%20Template%20Assets/Images/footer_hero.jpg?width=3200&name=footer_hero.jpg "footer_hero") ### [SOLUTIONS](https://www.proservice.com/solutions/) - **What We Do** - [Our Solutions](https://proservice.com/solutions/) - [Payroll Services](https://www.proservice.com/payroll/) - [Healthcare & Benefits](https://www.proservice.com/healthcare-benefits/) - [HR Services](https://www.proservice.com/hr-services/) - [Workers’ Compensation](https://www.proservice.com/workers-compensation/) - [Risk & Compliance](https://www.proservice.com/risk-compliance/) - [Training & Development](http://www.proservice.com/resources/employee-training-development/)   ### [ABOUT US](https://www.proservice.com/about-us/) - [Customer Stories](http://www.proservice.com/resources/customer-stories/) - [Referral Program](http://www.proservice.com/about-us/referral-program/) - [Press Room](http://www.proservice.com/about-us/media/) - [What is a PEO](https://www.proservice.com/what-is-a-professional-employer-organization/) ### [RESOURCES](https://www.proservice.com/resources/) - [Our Company](https://proservice.com/about-us/) - [Our Customers](https://proservice.com/customers-stories/) - [Refer a Friend](https://proservice.com/about-us/referral-program/) - [Press Room](https://proservice.com/about-us/media/) - [What is a PEO](https://www.proservice.com/what-is-a-professional-employer-organization/?__hstc=51647990.9588f3fa389cf3b7e99dddfa970b0766.1670030261285.1671848451101.1672258899518.6&__hssc=51647990.7.1672288858793&__hsfp=3572822357) - [Contact Us](https://proservice.com/contact-us/) ### Join our newsletter ©2026 ProService Hawaii. All Rights Reserved. - [Privacy Policy](https://www.proservice.com//privacy-policy/) - [Sitemap](https://www.proservice.com/sitemap/) - [*facebook*](https://www.facebook.com/proservicehawaii) - [*twitter*](https://twitter.com/ProServiceHI) - [*linkedin*](https://www.linkedin.com/company/proservice-hawaii/)